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Refund Policy

Last Updated: June 2026

Because all products sold on Gemsly are digital goods, our refund policy follows industry standards for non-tangible, instantly deliverable items. Please read this policy carefully before making a purchase.

1. General — All Sales Are Final

Once a digital product has been successfully delivered — whether a digital item or key (viewed or copied), or a completed boosting service — the sale is final and no refund will be issued. Please verify your order details carefully before confirming your purchase.

2. Eligible Refund Scenarios

Refunds will be considered only in the following situations:

  • Delivery Failure: If our automated delivery system fails to deliver your product within 48 hours of payment confirmation and no manual resolution is possible.
  • Out of Stock: If the item you purchased becomes unavailable after payment but before delivery is completed.
  • Wrong Item Delivered: If you receive a product that is clearly different from what you ordered.
  • Boosting Service Not Started: If your boosting order has not been started yet and you request a cancellation before work begins.

3. Refund Method & Processing

Approved refunds are credited back to your Gemsly Wallet balance by default, allowing you to immediately use the funds for another purchase. If a wallet credit is not suitable, the following applies:

  • Bank Transfer Deposits: Refunded to a Sri Lankan bank account you provide. Processing takes 2–5 business days.
  • Binance Pay Deposits: Refunded to your Binance account in USDT at the exchange rate at the time of the original deposit. Processing takes 1–3 business days.

We do not refund to accounts other than the one used to make the original deposit.

4. Non-Refundable Situations

  • You provided incorrect delivery credentials and the item was sent successfully.
  • You received and accessed the delivered product.
  • You changed your mind after a successful delivery.
  • A boosting service is partially or fully completed.
  • Your account was banned or restricted due to violations of our Terms of Service.

5. How to Request a Refund

To request a refund, open a support ticket from your profile page or email us at gemslylk@gmail.com with your Order ID and a clear description of the issue. Refund requests must be submitted within 72 hours of the order being marked as completed.

Dispute resolution: open a ticket via your profile or email gemslylk@gmail.com