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Support Hours
24/7 — Every Day
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Quick answers before you message us.
Most digital products, gift cards and game keys are delivered instantly — the code or account appears in My Orders right after payment. Game top-ups usually arrive within minutes. Steam games are sent as a gift to your Steam account, normally within 24–48 hours; please accept our Steam friend request.
Open your profile and go to My Orders. Each order shows its status and, once delivered, your codes or account details.
You can pay with your Gemsly wallet balance. You can top up your wallet by bank transfer.
If an order cannot be delivered, it is refunded. Codes and keys that have already been delivered generally cannot be returned — please read our refund policy for the full details.
Contact us straight away on WhatsApp or Telegram with your order ID. If the order has not been delivered yet we can correct it; top-ups already sent to another account cannot be reversed.
Read our refund policy, terms of service and privacy policy.
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